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2188 Results

Digital Payments: A Framework for Inclusive Design

We propose a framework for designing cognitively accessible payment and banking interfaces through design guidelines, testing and proposed measures to optimize system learnability and user workload. We include, as a case study, the results of testing this framework with users with cognitive disabilities, using a prototype system for voice payments.
February 3, 2026

Engaging with the research community

Collaborating with the research community enriches our understanding and sharpens our policy thinking by bringing in diverse perspectives and advanced research methodologies.
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