General inquiries

Before contacting us, you should know how we can and can’t help you.

• For a list of federally regulated financial institutions, see the Office of the Superintendent of Financial Institutions website.
• For general information about banking services in Canada, see the Canadian Bankers Association website.

How we can help

No need to call us — you can do the following right here on our website:

• Look up exchange rates and financial statistics.
• Access information, services and resource materials about Canadian bank notes.
• Learn about monetary policy.
• Locate educational materials, publications and research.
• Explore how the Bank supervises retail payment activities and payment service providers.

Unclaimed Properties Office

Search for unclaimed bank balances, make a claim, and check the status of a claim. Learn how and where to redeem your Canada Savings Bonds.

• Visit the website.
• Call 1‑833‑876‑2267.

PSP Connect

Our web application for applicants and registered payment service providers.

For questions related to the registration application form or process

• Email

For technical issues with PSP Connect

• Contact Service Desk by phone:
• Monday to Friday 7:00 to 17:00 (ET)
• North America, toll-free: 1‑888‑882‑8863
• Outside North America, toll-free: +80078227800
  Callers outside of North America must dial their country code and then this number.

For general inquiries about RPS

• Complete our online form

How we can't help

Here are other resources that may be able to help:

• We can’t resolve problems with your commercial bank. Refer instead to the Financial Consumer Agency of Canada website.
• We don’t set the rules and regulations for commercial banks and other financial institutions in Canada. These responsibilities lie with the Office of the Superintendent of Financial Institutions and the federal Department of Finance.
• We don’t issue Canadian coins, see the Royal Canadian Mint website.
• We don’t exchange foreign bank notes. Visit a foreign exchange bureau or a financial institution.

Contact us

If we haven’t answered your question, you can contact us online, by telephone, or by mail.

Online

Please complete the following form.